Our Approach to Care

Our Approach to Care

When it comes to delivering exceptional care with love and a deep sense of compassion, the amazing people who form our team at Astoria are everything.

Here at Astoria, we will care for your precious loved one with the same tenderness and kindness shown to our own family members.

Through a reassuring touch of the hand or a light embrace, we provide comfort and a sense of safety day and night, caring for our cherished residents whilst giving gentle encouragement to build confidence and independence wherever possible.

To us, these things are second nature, assisted by our detailed knowledge of each person we care for and born by an passion to help, as well as strong caring values amongst our team.

The depth of our knowledge goes way beyond our training and awareness of each person’s medical and physical needs. Whilst these are crucial elements to ensure we are able to provide good care, it is our detailed understanding of who each special individual is now, who they were, and what hopes and dreams they have for their future that enables us to provide exceptional care.

It’s knowing who and what are the most important things in their life, how they enjoy spending their day, what their favourite food is, what brings a smile to their face when they’re feeling a little down, and what fills them with a sense of joy and belonging which last way beyond a moment in time.

INVOLVING AND SUPPORTING FAMILIES

Before someone comes to live with us, and then regularly reviewed throughout the year, we develop a detailed care plan in partnership with the individual and those closest to them. This plan documents a resident’s personalised care needs, life history, likes and dislikes and future goals and underpins our skilled team members’ exceptional care and support.

As we wholeheartedly believe families and friends are an integral part of our home, they are welcome to visit at any time, with an open door policy and to play an active part in their loved ones’ lives. 

We take care of everything giving you time to pop in for a spot of lunch or share a home-baked treat in our Dining Room, you can even enjoy some alfresco dining with your loved one in our Courtyard. Each week we have a variety of activities and special occasion s to celebrate, which friends and family are invited to take part in. We always make sure there is always an array of opportunities and ways for you to spend quality time together whilst our dedicated team takes care of everything else.